Refund Policy
Last updated: March 2026
Refund Eligibility
Refunds are available for orders that qualify under our Return Policy. Eligible refund situations include:
- Damaged or defective products received
- Wrong items delivered
- Expired products received
- Orders that were not delivered within the specified timeframe
Refund Process
- Submit a refund request within 24 hours of delivery by contacting us via WhatsApp or phone
- Provide your order number, description of the issue, and photographic evidence
- Our team will review and respond within 12–24 hours
- Approved refunds will be processed within 3–7 business days
Refund Methods
- Card Payments: Refunded to the original card used for payment. Processing time depends on your bank (typically 5–10 business days)
- Bank Transfer: Refunded to your bank account within 3–7 business days
- Store Credit: Issued immediately and can be used for future purchases
Partial Refunds
In some cases, partial refunds may be issued if only part of your order was affected. The refund amount will correspond to the affected items only.
Non-Refundable Situations
- Change of mind after delivery (for perishable food items)
- Products damaged due to customer mishandling or improper storage
- Refund requests submitted after the 24-hour window
Contact Us
For refund requests or questions, please contact us:
- WhatsApp / Phone: 09064502223, 07039641566
- Email: info@purepickers.com